Privacy Policy

At PicStream, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account registration information (name, email, password)
• Billing and payment information
• Content you upload (images, templates, assets)
• Communications with our support team
• Feedback and survey responses

Information Collected Automatically

When you use our Services, we automatically collect certain information, including:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (API calls, features used, error logs)
• Performance and analytics data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents
• Personalize and improve your experience

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With vendors who assist in providing our Services (payment processing, hosting, analytics)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us explicit permission

4. Data Retention

We retain your information for as long as your account is active or as needed to provide Services. We may retain certain information as required by law or for legitimate business purposes.

• Account data: Until account deletion plus 30 days
• Generated images: 90 days after generation (configurable)
• Usage logs: 12 months
• Billing records: 7 years (as required by law)

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee security training
• Incident response procedures

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Portability: Request your data in a portable format
• Objection: Object to certain processing activities

To exercise these rights, contact us at privacy@picstream.io.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses where required.

8. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: privacy@picstream.io
• Address: 123 Tech Street, San Francisco, CA 94105